Expert Advice

We provide free, expert advice to give you clarity and cut through the complexity.


Tailored Recommendations

We get to know you and then recommend aged care that suits your needs and preferences.


Transition Management

We manage the transition to give you peace of mind, at no cost.

Here's how it works

Our free Aged Care Concierge Service is designed to make sure you have all the information you need, and match you with the best suited homes from our network of partner facilities. It’s a simple process, and it won’t cost you a cent.


1. Getting to know you

We assess your needs and preferences, and help you to understand the aged care system, including all the fees and costs.


2. Personalised shortlist

You receive a handpicked list of aged care vacancies that match your unique care needs, lifestyle priorities and budget.


3. Settling in

Once you’ve chosen a provider, we’ll help manage the transition so you can settle into your new home.

Our Service is Free

We take care of your aged care transition and get you the best outcome. The cost of our service is covered by the aged care provider, so anyone who needs our help can get it regardless of their means.

We curate your personalised aged care short-list based on your unique preferences, needs and budget. Our recommendations come from an established network of accredited aged care providers throughout Victoria, offering diverse care across thousands of aged care beds to meet a variety of needs.

These aged care homes have agreed to cover the cost of our service on your behalf, but if you want to look beyond our partner network, we can assist you under a fee-for-service arrangement too.

But that’s not all – we’ll stay by your side to help you with all the finer details of the transition, including helping you to understand aged care fees.

To make sure you get the best possible care, our quality assurance program ensures all our partner providers meet our high expectations around care and service delivery. This is on top of the Government’s own accreditation scheme, to give you an extra degree of comfort.

You’ll have your very own Care Guide who will be your single point of contact throughout the transition. Through expert help and advice, we’ll make sure you get the best possible outcome.

Overwhelmed? Start here.

Drop us a line. We'd love to chat.

Email Us:

Call Us:

1300 442 383

Find Us:

Level 1, 232 Clarendon Street
South Melbourne, 3205

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