Care Guidance's approach

As a group of experienced, connected Aged Care professionals, we are dedicated to providing you and your family the best possible care and support to move your loved one into a beautiful new home. It is our passion, emotional intelligence and compassion for the families that we support that sets us aside from other Aged Care services. We will take the time to get it right, providing hours of personal, one-on-one support, to ensure that your loved one finds a happy home to live in, where they will be fully cared for. We want everyone we help and connect with, to continue as full a life as they should.

We know and understand from our own experiences that moving into Residential Aged Care is emotional and can be complex –we aim to take this burden away for you and help families navigate through the system in the interest and health of your loved one.

- CEO Chris Naish


When the time came to find a nursing home for my parents I had no idea where to start. Care Guidance were amazing - from researching suitable homes and giving me a short list of places to visit, to negotiating the tricky Centrelink process. Our parents are now in a nursing home which is very suitable for them and they are very happy there. So, thank you Care Guidance on behalf of all our family.

- Sandy, Wantirna

Do you need help finding residential aged care?

CALL NOW for an obligation-free chat with an aged care expert

1300 442 383

Getting Started: Your Steps to Aged Care​

Our FREE Aged Care Guidance gives you all the information you need, matching and connecting you with the best suited homes from our large network of homes. We simplify the process of finding residential Aged Care and it won’t cost you or your family a cent.

You will have your own experienced Care Guide as your single point of contact. Through their expert help and advice, as well as the support of our larger team we will connect you to the best home that is most suitable for you and your family.


Give us a call

Tell us YOUR STORY – we want to understand your needs and WHERE we can HELP YOU.

We are here to streamline the complicated aged care admissions process into a few simple steps.


Cut the red tape

Help with the legal steps required and the complex process of entering the Aged Care system. Establish the level of care that is both needed and approved and any financial implications. We will confirm and check your loved one’s eligibility.


Cost planning

We will take you through the costs and fees of Aged Care and negotiate the best outcome for you and your loved one.


Looking for your home

We will develop a shortlist of homes that meet your loved ones care and financial needs. We will organise visits of those homes with our Care Guides supporting you on the visits.


Choosing your new home

Having seen the homes we will spend time with you to select the home that best suits your requirements.


Moving in

We will take your though all of the admissions process and paperwork. Then, we will transition you and your family into the home and be on hand for any further assistance, ensuring your loved one is happy.


Thank you so much for your help and support in finding a placement for my husband. It has been such a trying time for us and I could not have done it without your help.

- Helen, Malvern

Do you need help finding residential aged care?

CALL NOW for an obligation-free chat with an aged care expert

1300 442 383


Our Service is free​

  • If we help you find aged care among our large network of providers, the aged care home pays for the service, not you
  • We’ll provide you with options that best fit your needs, the choice is then in the hands of you and your family

Our Providers

Our vast community of aged care residences across Victoria ensures we are providing the best options for your family’s needs. Our own quality assurance program ensures all our partner providers meet our high expectations around care and service delivery. This is on top of the Government’s own accreditation scheme, to give you an extra degree of comfort.



From my first interaction with Care Guidance, I knew we were in good hands. Their compassion and knowledge of the industry made a complex situation straight forward. They went above and beyond to ensure that the move from Hospital to home care was seamless. I would have no hesitation in recommending Care Guidance. ​

- Harley, Caulfield

Drop us a line. We'd love to chat.

Call us on:

1300 442 383

Email us at:

Our address is:

3 Mount St,
Prahran VIC 3181


Prefer us to leave a message?


The service I received from Care Guidance was outstanding. They made an extremely difficult time in my Dad's life go so smoothly. I couldn't recommend them highly enough.  

- Geoff, Coburg

Some of our partner hospitals

Partner Hospitals